Here at Go Camel UK we’re confident you won’t be disappointed with our Camel Milk. However, in the unlikely event that you’re not happy with any of our products or the service provided, rest assured, we’ll do all we can to resolve the issue and deal with your complaint to your satisfaction.
This is because our customers are very important to us and represent the lifeblood of our business. In the event of a complaint, you can do one of two things:
Phone us on: 07488581118 (for customers outside the UK)
Email us on: firstname.lastname@example.org
Once we have received your compliant in full, we will endeavour to investigate it and make a decision as soon as is practical, based on all the information provided. If your complaint is valid, we will try to put you back in the position you were prior to the complaint and we may also, at our discretion, provide you with some additional compensation as a gesture of goodwill. The type and amount of additional compensation will depend upon the circumstances of the complaint and any losses suffered. This may well vary from case to case and so therefore is not always guaranteed.
If you’re still not happy with our decision, you can speak to one of our directors who will re-examine your complaint and decide if the original decision was correct. The decision of the director will be final and cannot be challenged.
Any complaint investigated by Camels Milk and/or additional compensation awarded will not affect your statutory rights.